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New Year With Client Retention

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Welcome to the New Year! As a lawyer how I work is to help businesses resolve disputes with mediation and training. I love what I do because I see my clients save relationships, time and money. Still confused on how conflict resolution works with a trained legal professional?

I can give you an example, especially in light of the upcoming Supreme Court case that will decide about the federal health insurance mandate. Have you ever gotten a medical bill and then contacted the hospital only to get no answers? Or worse, a surly attitude?

Latest statistics say that 60% of bankruptcies are caused by medical billing. What is more unfortunate is that a majority of people that are going through bankruptcy due to medical bills have health insurance. There has to be a better way, and dispute resolution can provide that better way.

Hospital staff can be trained in the collaborative negotiation style which stresses win/win. The billing staff should always be the first connection and step with the consumer.

If that is not sufficient, then utilizing a mediator like Kaiser Permanente of California uses for quality control, but instead for billing. Mediators are trained neutrals who can facilitate decision making between parties, making sure they hear each other and come up with reality based solutions.

Imagine avoiding collection agencies, their hard tactics, and coming up with a practical solution that is based on good customer service.

You may think- this can only benefit large corporations and hospitals. That is not the case at all. This type of training and step by step process of resolution is good customer is affordable to all. You can have a program that fits your needs. In a time where reviews are so important- you want to make sure that you are doing what you can to retain your clients and have a positive company. Contact True North Business Consulting today for more information on our training program and mediation services.

Step by Step

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Step By Step

I met with my cousin’s husband before Thanksgiving. It was not to go over holiday planning, like who was bringing what dish, but about government contracts. They have been successful in getting government contracts for their business, and I was investigating this for True North Business Consulting, LLC.

I learned about GSA, The General Services Administration is the central location for contracts- if you are interested in federal government contracts then you need to register with the GSA. Our discussion though was focused on the intensive request for proposals (RFP) that needs to be completed. This is the advice I want to share.

The government looks for processes-explainable steps that will bring results. And what the government looks for is what is usually wanted in the private sector, too. For example, True North Business Consulting offers mediation services. I would describe it as a five step process:

1. Speak to each side to get a sense of the issue and see what times they are available to meet.
2. Schedule a meeting(s)
3. Meet individually , if necessary
4. Come to an agreement
5. Create contract with review by outside counsel

My challenge to you is to think of your business as a process. What steps do you take with your service? Can you explain them and write them down?

The holidays are a great time to take a look at your business and focus on what system you are using.

Negotiation November: 5 Tips To Remember

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True North Business Consulting was featured in this article

Women Entrepreneurs Professional Network Meeting

Marketing,Seminars & Classes,Uncategorized

Stronger revenue results, more effective business relationships and clearer competitive differentiation are named as top issues of entrepreneurs, independent professionals and small business owners. Do those issues resonate with you?

Both women and men entrepreneurs are welcome at this special Business Development Event.

Business owners and entrepreneurs who attend will learn tools and systems needed to give new life to your business – or to build on your current success. If you are just starting a business, you will learn a direction and structure for growth.

All who attend will benefit from this informative, inspirational workshop and our business networking. In addition, we are launching Strategic Connection Groups for better business contacts in the following areas and markets:

* Architecture, construction, design and related fields.
* Catering, Restaurants, Food and related products and services.
* M2W – “Marketing to Women” with sub-groups in professional services and products and personal services and products.
* B2B – Marketing, Sales, and other services or products sold to corporations.

The featured speaker has the magic touch for recharging your batteries, building momentum and helping you stay focused on the results that matter most. Shelly Berman-Rubera is an award-winning entrepreneur, small business coach and President of SBR – Small Business Results. Shelly is a Certified Small Business Coach, Emotional Intelligence Leader, Lifestyle Management Consultant and Founder of four businesses.

Pre-registration is required, and the fee is only $25.00. Discounts available for companies sending four or more employees (email or call for details)
Information and Registration
Please forward this invitation to others who share your goal for better business results and stronger business connections.

I know you get a LOT of email – thank you for your attention to this invitation.

Please contact me with any questions or if you have difficulty registering. I look forward to seeing you on May 17.

Warm Regards,

Marie Warner
Warner Networking Events
marie.warner@warnernetworking.com
(617)721-4650

Featured as a Holistic Professional

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Check out the interview here

Compass Point Bulletin: Gaining an Employee or Independant Contractor?

Business Information,compass point bulletin,Legal Issues,Uncategorized

If you bring someone into your business, give them the hours and times they will work and direct what they will do, then they are an employee. It should be a simple definition, yet many people are called independent contractors when they are really employees.

An example:
The simplest example of an independent contractor is the following: You are an acupuncturist, and you need electrical work done so you hire an electrician to do some work for you. As the acupuncturists you do not have the same skills as an electrician, you do not tell the electrician how to put in a new outlet.
The electrician charges you for the work he has performed when he has finished it using his tools.

You are probably asking- if it is so simple then why the confusion?

I believe it is due to taxes, a fear of unemployment and payroll taxes. Although I am not an accountant I am telling you there is nothing to fear. First, an employee is an expense and you can write off the payroll taxes as a business expense. Secondly, there are payroll services that can setup your payroll automatically, if you do not want to take the bookkeeping steps yourself.

So if you in the same line of work, control what the person does, give them tools, then you have hired an employee, not an independent contractor.

What’s there to gain?

Plenty! You will be complying with the law. I am aware that the IRS will make a determination if you do not know if you are an employee or independent contractor. However, the IRS is only used when a problem has arisen, for example an employee was marked as an independent contractor and now wants to collect unemployment.

But more than that – you will have someone who you can assign work to, those jobs that you do not have the time or skill for, like marketing or administrative work.

You will also be improving your profession by providing jobs in the that profession to show that it can lead to gainful employment.

If you want more information on this matter or sublease agreements then please contact TrueNorth Business Consulting.

Diva Tool Box Media Resource

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Sign up today and be a media resource. Follow the link for a special price.

When I see something truly remarkable, I just can’t wait to share it with you. Today is such a day.

Imagine having someone introduce you to top-tier media such as MORE Magazine, MORE magazine online, AOL, Dr. Phil and others. Sounds great, but very expensive, right? I mean, if you’ve ever looked into hiring a PR agency, you know it costs thousands just to get started.

Now imagine being introduced to top tier media for only $47!

My friend Janet Powers of the Diva Toolbox has these connections and is offering to introduce you to them for only $47.

It gets better…For $47 Janet will put you, your story and your articles in front of a list top-tier national media for a WHOLE YEAR.

These are media contacts who specifically ask Janet to share her contacts (YOU) with them. In other words, they need women to feature! And the list of national media contacts who are seeking out the Diva Toolbox to help them locate women to feature is growing every month.

In the first few weeks of Janet offering this program, she succeeded in getting 1 woman on the Dr. Phil show, 8 people on the home page of AOL and twenty articles published on MORE Magazine Online – not to mention that her own radio show was a hot topic on The View.

From where I sit, I see this as a no-brainer if you are interested in getting national media coverage. As you can imagine, I have signed up already myself!

If you go to the Diva Toolbox web site directly, you’ll see that this service is regularly $197 but she is offering this to my list for this reduced investment because she knows you are interested in increasing your visibility and she’d love to help you.

Here is where to go to find out more http://blog.divatoolbox.com/?id=697

But to sign up use this link (INSERT YOUR LINK – if you don’t have a link yet and want to be an affiliate – send me an email ) because the price on the site is $197 and because you know me – you can sign up for only $47:

I encourage you to check out the program details and sign up right away if you want to tell your story to major top-tier media. This offer expires on Friday, November 19 at 5pm EST.

Full disclosure: I am an affiliate of this program which means that if you sign up, I get a commission from Diva Toolbox. I invested in this program myself and would love to see both of us featured in these media outlets in 2011 – or even still in 2010.

Be sure to sign up ASAP because this special $47 offer goes away Friday, November 19 at 5pm EST.

SDO Network Meeting

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SDO grassroots networking meeting Tuesday, July 20 8:30 a.m. to 10:30 a.m.
FREE COFFEE (NEW Meeting Concept):
An opportunity for certified businesses to connect with other certified business in their area, to build relationships and foster growth. This session will also contain a short presentation on Leases, Agreements and office space options by attorney Cynthia Pasciuto Hosted by:

Kate McDonough, President
Waterfield Business Center, LLC
12 Alfred Street, suite 300, Woburn, MA 01801
Tel: 781-897-1700 Fax: 781-897-1701

Register

Posts Are Moderated

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What is Missing from Acupuncture Education

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My article was recently posted in Acupuncture Today